Candles & Subscriptions
Can I cancel a subscription at any time?
Yes, you can cancel your subscription.
We require a cancellation notice of 7 Days prior the date of your automatic payment to avoid you paying for the following month.
Do you have candle samples?
We have a Candle Discovery Set which includes six tea lights filled with our signature scents. You can purchase this here.
Where do you source your candle wax?
Our candle wax is 100% soy wax, and hand poured in Melbourne.
Are your products vegan friendly?
What type of wicks are used in Jayde and Joy Candles?
Shipping & Returns
Do youcharge for shipping?
Shipping on a Jayde and Joy subscription is free, but not included for one-off purchases.
Where do you ship to?
At Jayde and Joy, we ship within Australia only.
What is your return policy?
What happens if I receive a defective product?
Retail & Orders
Can you do bespoke orders or large orders?
Do you wholesale candles so I can become a retailer?
Have a question about our products or services?
We're always happy to help! Feel free to get in touch with us!